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Sunday, 25 May 2008 |
By Terry Leslie
Autoresponders are not quite the set and forget technology that some would have you believe. Without really understanding how to create effective and timely messages, and how to develop autoresponder material that motivates, your messages aren't going to reach your potential clients or associates. Using an autoresponder message effectively starts with your very first message, and understanding how the entire system works starts with taking the time to check out the information the autoresponder service has provided for you.
While I am certainly not the type to read the directions and manuals that come with appliances or new electronic equipment until there is a problem, the mistakes I make in the privacy of my own home are mine to make. The mistakes I make with an autoresponder system is bound to meet the eyes of everyone on my list, and that is just not a pretty sight.
Test out your autoresponder from all angles of the system, including receiving messages to your own email address. Learning your system makes it more effective, and unlike the toaster, it isn't all that forgiving regarding mistakes. Since autoresponder messages are for your unique business, your messages |
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Last Updated ( Sunday, 25 May 2008 )
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Saturday, 24 May 2008 |
By Chris Simpson
If you are thinking about a Work-At-Home Customer Service Business the first thing you need to consider is whether you would prefer to handle outbound or inbound calls. Though the two seem similar, they require very different temperaments to be successful.
An outbound Customer Service Agent may handle collections, telemarketing of products, telephone surveys, etc. In this line of work you need to have a lot of patience, keep exceptional records and have previous customer service experience. One of the good things about making outbound calls is that they are scheduled and most of these jobs have 9 to 5 work hours. If you're a good telephone salesperson you may enjoy this type of call centre business.
An inbound Customer Service Professional may handle online orders, dispatching, scheduling, service opt-ins, customer inquiries or complaints, auto association emergencies, etc. Inbound calls are unpredictable and require a good deal of compassion and professionalism. Inbound calls would be well suited to a person who is energetic and has intuitive problem-solving skills.
Many franchise restaurants that have delivery services hire work-at-home call centre representatives. This can be a great option for steady employment and some |
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Last Updated ( Saturday, 24 May 2008 )
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